Below are the terms, conditions, and policies governing use of this website and all products, services, and promotions offered by Dutailier. Please read them carefully before using this site or making any purchases from us.
Using This Website
By accessing and browsing this website or using any of its features, you agree to abide by our terms as presented here. If you do not accept these terms in full, you are prohibited from viewing our site content or utilizing our services.
The content and functionality of thedutailier.com is intended for informational and shopping purposes only. You may download, print, and reproduce information from this site subject to adhering to all copyright and other intellectual property notices.
Any commercial distribution, republication, or exploitation of our content and trademarks without explicit written permission is strictly prohibited. This includes using our trademarks, brands, or copyrighted material in unauthorized ways that deliberately cause confusion with Dutailier’s identity.
We grant you a limited, revocable, and non-exclusive license to use our site and services for their intended purposes only. However, we reserve the right to terminate accounts, remove content, or deny service at our sole discretion if we deem it appropriate.
Placing Orders
By submitting a purchase order on thedutailier.com, you are offering to purchase products under the price, availability, delivery terms, and policies stated on our site. All orders are subject to acceptance or refusal by Dutailier based on order validation, availability, fraud screening, and other necessary checks.
Orders are considered binding contracts once you receive our order confirmation. At this point, your payment method will be charged accordingly. As such, please verify your orders carefully before submitting. Dutailier is not liable for inaccurately submitted orders or those with incorrect details.
Customers are responsible for providing valid shipping addresses, contact information, and payment details at checkout. Any shipping delays or extra costs arising from inaccurate submissions will be the customer’s responsibility.
Once an order is confirmed, customers may request reasonable changes subject to Dutailier approval and ability to accommodate the change. However, we reserve the right to treat a sufficiently altered order as a cancellation requiring re-placement.
Dutailier further reserves the right to cancel unconfirmed orders or modify pricing, product offerings, and terms of service at any time in its sole discretion. We will attempt to honor pricing from the time of order in such cases but cannot guarantee applied promotions, availability, etc.
Payment Terms
The following payment methods are accepted on our website:
- Visa, Mastercard, American Express, Discover credit and debit cards
- PayPal
- Gift cards and promotional certificates issued by Dutailier
Payment will be processed when your order is confirmed following order review. Your account must have sufficient funds or credit availability to cover the full amount. Declined payments may result in order cancellation at Dutailier’s discretion.
Customers are responsible for monitoring their payment accounts for fraud, unauthorized charges, or errors. Dutailier is not liable for any fees or costs related to chargebacks, payment disputes, insufficient funds, or other payment rejections initiated by the customer through their payment provider.
All quoted prices and payments are in U.S. dollars. Product pricing may vary from time to time based on our catalog updates or sales promotions. However, we endeavor to honor properly placed order prices unless technical error or price adjustments are necessary.
Taxes and Surcharges
Product prices on our website do not include applicable sales tax. The tax will be added to your total at checkout based on the delivery destination and government requirements. As an online retailer, Dutailier must charge and remit sales tax on orders per state and local laws.
Other surcharges such as shipping fees or customs duties may also apply based on delivery location, carrier terms, and other order specifics. You are responsible for paying these supplemental charges as required.
For certain tax-exempt purchases (verified reseller certificates, etc.), customers must provide a valid exemption certificate during checkout. We cannot remove sales tax after an order is placed without proper upfront documentation.
Shipping and Delivery
We offer shipping within the contiguous United States via FedEx or UPS. Estimated delivery timeframes and shipping costs are clearly displayed during checkout based on your address. Once an order is placed, shipping fees are generally non-refundable unless due to an error on our part.
Customers are responsible for providing complete, accurate addresses and recipient contact details. We will ship to the verified address(es) submitted at checkout and are not liable for undelivered packages due to recipient absence or errors in submissions.
Shipment tracking information will be provided via email including carrier details and links for monitoring delivery status. Signature may be required upon receipt depending on carrier liability policies which customers are expected to comply by.
Claims regarding shipment damage, deficiencies, or losses must be submitted to Dutailier Customer Service within 48 hours after delivery. We will investigate and determine valid resolutions on a case-by-case basis.
For defective, damaged, or incorrectly shipped items, please retain all packaging materials and contact us right away for return/replacement instructions.
Dutailier warrants all merchandise to be free of defects in materials and craftsmanship for 1 year from the original ship date. We will repair or replace any qualifying product per our Warranty Terms published on our website.
Returns and Refunds
If you are dissatisfied with your purchase for any reason, you may return it for a full refund subject to the following terms:
- Items must be returned within 30 days of the original ship date in new, unused condition with original packaging.
- Customer pays for return shipping costs and is responsible for damage during return transit. Purchasing shipping insurance is advised.
- Refunds are issued to the original payment method used at checkout after safe receipt and inspection of returned items.
- Custom, engraved, or made-to-order products are non-returnable. Other exclusions may apply.
To start a return, please contact Customer Service to obtain a Return Merchandise Authorization (RMA) number which should be clearly marked on the return package. Returns missing an RMA number may be refused.
We endeavor to process returns and issue refunds within 10 business days after receiving the items back. Refunds are subject to verification of order records to confirm purchase details, prices, and conformity with this returns policy.
Dutailier reserves the right to decline returns or impose restocking fees at its sole discretion for non-compliant or abusive return activity.
Account Access and Security
Customers are responsible for maintaining the confidentiality of their thedutailier.com account username and password. You should not reuse account credentials across multiple sites and are advised to use a strong, unique password that is periodically updated.
Notify Customer Service immediately of any unauthorized access or suspicious account activity. Dutailier is not liable for security breaches, hacking, credential sharing, or stolen identity. We reserve the right to deactivate accounts or modify credentials as needed to protect site security.
You are responsible for all account actions initiated through your login including order submissions and changes, address/payment updates, and content submissions. Dutailier assumes no liability for losses or damages from unauthorized account use.
User-Generated Content and Submissions
Any user content you submit to thedutailier.com such as product reviews, forum posts, contest entries, or other submissions must be your own original work. You assign Dutailier perpetual rights to publish, distribute, syndicate, license, or otherwise exploit submitted content globally in any format or media without compensation to you.
User content must not violate any laws or third party rights including copyright, trademark, privacy, personality, or other intellectual property rights. You affirm that submitted content does not contain unauthorized commercial promotions, spam, or malware. Dutailier reserves the prerogative to remove any user submissions without prior notice or approval.
External Websites and Advertisements
The thedutailier.com website may contain hyperlinks or references to third party sites and services. Dutailier is not responsible for the policies, practices, accuracy or other aspects of such external websites. Use of third party resources is at your own risk.
Advertisements that appear on our site are hosted and served by third parties over which we have no direct control. Dutailier thus accepts no liability related to the accuracy, policies, quality, or other aspects of any advertising content. Please direct any complaints about offending ads directly to the responsible advertiser or ad network.
Disclaimers and Limitation of Liability
The products, content, and services on this website are provided on an ‘as is’ basis without warranty of any kind. Dutailier disclaims any express or implied warranties including warranties of merchantability, non-infringement, title, fitness for a particular purpose, and accuracy of information.
Dutailier assumes no liability for any loss, damage, injury, or other harm arising from use of this website or purchase of products through this site. Certain jurisdictions restrict limitations of liability so this provision may only apply to the fullest extent permitted in your region.
In no event shall Dutailier be liable for direct, indirect, punitive, incidental, special damages, or other harm resulting from proper or improper site usage. This exclusion applies even if Dutailier has been advised of potential liability risk.
Indemnification
You agree to defend, indemnify, and hold harmless Dutailier, its agents, vendors, and affiliates from all liabilities, damages, and costs arising from claims related to your use of this website or breach of these terms. This includes any third party allegations or charges related to your account, orders, product reviews, forum posts, submitted content, network activity, and any other actions connected with thedutailier.com or affiliated sites/services.
Changes and Severability
Dutailier reserves the right to modify these terms at any time in our sole discretion by posting changes here. Updated terms become effective immediately upon publication.
By continuing to use our site or order products following any change, you agree to abide by the revised policies and terms. Violating any revised terms may result in account deactivation or termination of your purchasing privileges as we deem appropriate.
If any clause in these terms is found unenforceable, it shall not affect the validity and enforceability of the remaining provisions. The invalid term will be modified or replaced to achieve our original intent as closely as possible.
The failure of Dutailier to enforce strict performance of any provision of these terms shall not be construed as a waiver to enforce later instances of the same provision or other provisions.
Governing Law and Dispute Resolution
These terms of service and any disputes arising from use of this website or orders made through this site will be governed by the laws of Quebec and the applicable federal laws of Canada.
If a dispute cannot be resolved amicably through good faith negotiation between the parties, we submit to the personal jurisdiction and venue of the provincial courts located in Longueuil, Quebec to resolve the matter. Customers similarly consent to the jurisdiction and venue of such courts as an agreed venue.
Customers agree that regardless of any conflict choice of law principles, the laws of Quebec govern these terms and any claims. You further agree to waive objections to extra-provincial jurisdiction or venue.
